Language Skills Assessment & Training: Elevating BPO Success & Customer Experience

Harmeet Singh from Teleperformance and Nick Huang from goFLUENT discuss the transformative impact of scaling language assessment and language training to develop global teams and enhance customer experiences. Register now!

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Harmeet Singh, Senior Director for Global Learning and Development at Teleperformance, and Nick Huang, General Manager BPO Asia at goFLUENT, share insights about how scaling language assessment and training contributes to global workforce development, creates better customer experiences, and drives overall BPO excellence. Register now to learn more!

Here are some of the topics covered by this session:

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    The synergy of language assessment and language training in BPOs

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    Teleperformance’s approach to scaling language training

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    Real-life success stories of Teleperformance training managers and employees on the tangible impact of language training

Speakers:

Harmeet Singh
Senior Director for Global Learning and Development
Teleperformance

Nick Huang
General Manager BPO Asia
goFLUENT

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