Frontline Language Training in Hospitality with Hilton

Rethinking Frontline Training in Hospitality: Lessons from Hilton for Unlocking Potential and Achieving Employer of Choice

Award-winning PBS journalist and American TV show host, Tracey Matisak, sits down with Kimo Kippen, former Chief Learning Officer of Hilton, and John Ambrose, President of goFLUENT, to discuss how the hospitality industry is rethinking training for a fast-changing frontline workforce to unlock potential and build brand loyalty to be recognized as an “Employer of Choice.”

Research shows the frontline workforce wants to develop their skills for professional reasons. But accessing upskilling opportunities is a challenge without first having the necessary language proficiency.

Here are some of the topics covered by this session:

Why language is a critical skill for rewards and benefits programs
How language training initiatives at Hilton had a transformative impact on the organization
Why English language training is essential in upskilling the frontline workforce

Speakers:

Kimo Kippen
Former Chief Learning Officer
Hilton

John Ambrose
President
goFLUENT

Tracey Matisak
Award-winning PBS journalist and American TV show host

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