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- Rethinking Frontline Training in Hospitality: Lessons from Hilton for Unlocking Potential and Achieving Employer of ChoiceAward-winning PBS journalist and American TV show host, Tracey Matisak, sits down with Kimo Kippen, former Chief Learning Officer of Hilton, and John Ambrose, President of goFLUENT, to discuss how the hospitality industry is rethinking training for a fast-changing frontline workforce to unlock potential and build brand loyalty to be recognized as an “Employer of Choice.”
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